Website: https://pridevillacambodia.com/
At Pride Villa Cambodia, we understand that travel plans can change unexpectedly. Our cancellation policy is designed to provide you with flexibility while helping us maintain our commitment to exceptional service and availability for all guests.
This policy applies exclusively to direct bookings made through our official website, email, or phone. Third-party platform bookings may have different terms and conditions.
You may cancel your reservation and receive a full refund when you cancel at least 24 hours before your scheduled check-in time. This allows us adequate time to offer your villa to other guests while providing you with maximum flexibility for your travel plans.
If you need to cancel your reservation less than 24 hours before check-in, you will be charged for one night's accommodation. This policy helps us manage last-minute availability changes while minimizing the impact on our operations.
In the event that you do not arrive for your reservation without prior notice, you will be charged for the first night of your stay. We encourage all guests to contact us as soon as possible if your plans change.
This cancellation policy applies exclusively to reservations made directly with Pride Villa Cambodia through:
Please note: If you booked through third-party platforms such as Booking.com, Expedia, Agoda, or other online travel agencies, different cancellation policies may apply. We recommend reviewing the specific terms and conditions of the platform through which you made your reservation, as we cannot modify or override their policies.
We understand that exceptional circumstances beyond your control may arise. In cases of documented emergencies, natural disasters, or other force majeure events, we will review cancellation requests on a case-by-case basis and may waive standard cancellation fees at our discretion.
To ensure your cancellation is properly processed, please contact us using one of the following methods:
Email: [email protected]
All cancellations must be confirmed in writing. You will receive an email confirmation once your cancellation has been processed. Please retain this confirmation for your records.[3][10]
Cancellation requests are typically processed within 24 hours during business hours. Refunds, when applicable, will be issued to the original payment method within 5-7 business days after confirmation.
When eligible for a refund under our policy:
Our friendly reservations team is here to help you with any questions about your booking or cancellation. We understand that travel plans can be unpredictable, and we're committed to working with you to find the best solution.
Contact Information:
Email: [email protected]
For immediate assistance or if you need to discuss special circumstances regarding your cancellation, please don't hesitate to reach out to our team directly.
For reservations of multiple villas or extended stays, special terms may apply. Please contact our reservations team directly to discuss group booking cancellation policies.
During peak seasons and special events, our standard policy remains in effect. However, we recommend booking with sufficient advance notice and reviewing your travel insurance options for additional protection.
We strongly recommend considering comprehensive travel insurance when making your reservation. Travel insurance can provide additional protection for circumstances beyond the scope of our cancellation policy.
This cancellation policy is effective as of the date of your booking and forms part of your reservation agreement with Pride Villa Cambodia. We reserve the right to update this policy, though any changes will only apply to future bookings made after the update date.
Thank you for choosing Pride Villa Cambodia.
We look forward to welcoming you to our beautiful boutique villa resort.